When You Need The Best In Zen Cart
Need Help? Call Us!
Need Zen Cart Help ? Send an e-mail to our Help Desk or call us on 1-888-717-9746
At Zen Cart Consulting, we know that Store Owners – no matter how experienced or how new they may be to Zen Cart, totally depend on having mission critical support.
We have heard hundreds, if not thousands, of stories about a Store Owner’s ‘support person’ not being up to the job, not being contactable or simply just disappearing!
Whatever you need, we have highly trained Zen Cart Support & Development Team Members, ready to help you.
* Training – we offer personalized, live Skype training for individuals or groups
* Zen Cart Templates – we create and customize beautiful templates for Zen Cart – samples here –
* Zen Cart Software Development – we have developed a wide range of innovative add-on modules for Zen Cart – details here:
* Custom Programming – we can code any custom solution for Zen Cart
* Hosting – we are almost unique in providing High Performance Clustered Hosting – built form the ground up for Zen Cart and other mission-critical database driven applications
* Proudly Located in United States & Canada – Never Outsourcing Anything!
How We Provide Tech Support
Zen Cart Consulting guarantees our total commitment to our clients’ projects, unrivalled communication with our clients before and during the implementation process, as well as timely and cost-effective project delivery.
But what happens after the project implementation and rollout?
Zen Cart Consulting offers its clients our very fair and generous ‘Priority Support Plan’ (PSP) – clients only pay for Support on a time-used basis, rather than being billed a monthly Support Contract fee.
Clients pre-purchase 6-hour blocks of PSP support time to be used by the client at their discretion.
Typically, our clients will use their PSP block of support time for further training, custom coding, add-on modules, Zen Cart audits and upgrades, as well as general telephone and email support issues.
Support time on these areas is logged in our database and when the PSP time-balance is nearing zero, a renewal notice for the next block of support time will be sent out.
We describe our PSP system as being ‘very fair and generous’ and here is why:
The vast majority of e-commerce and web design companies bill their clients a monthly support fee, irrespective of whether the client has requested or received support.
We believe the ‘Pay as You Play’ system is vastly superior for our clients. And our plan is truly ‘generous’ because, unlike lawyers or accountants, we do NOT log every moment against the client account.
To be clear – clients only purchase more Support Hours when they have used up their current block of 6 hours – and purchasing more Support Hours is entirely optional.
Of course, most clients do renew their Priority Support Plan (PSP) hours to make sure that they always have immediate Technical Support
Need Help ?
Free Module – Export Email Addresses
24 * 7 Support
Mission Critical Support Whenever You Need It – 24 * 7 Help Desk, Personal Trainers, Developers
Zen Cart Optimized Hosting
Blazing Fast, Zen Cart Optimized Clustered Hosting From Our Dallas And Canada Centers
Beautiful Zen Cart Templates
We Make Beautiful Zen Cart Web Sites – See Recent Samples Below
The gallery below shows a selection of both approaches